Accessing Your Therapy Records

You have a right to access your therapy records.

To formally request your therapy records, please make a written request via email to ba@sunnysideuppsychotherapy.com or a written letter addressed to:

Ba Bunansa 1820 Preston Park Blvd, Suite #2200, Plano, TX 75093

I will contact you via phone call to verify the authenticity of the request and coordinate with you any forms required for me to release your records to outside parties. You may be charged a reasonable fee for any costs associated with copying and postage of records if paper records are requested.

Please note: Depending on relevant laws regarding the retention of your records, your records may not be available after a certain amount of time has passed since your file was archived.

How to File a Complaint

You have a right to make a complaint if you’ve been subjected to unprofessional or unethical conduct. Below are the resources for filing formal complaints in Texas and Oregon.

Professional Licensing Boards

• Texas Behavioral Health Executive Council: Use the BHEC Contact Page and select “Complaints and Enforcement” under the Professional Counseling section. Follow the instructions to download the form.
  • Email: enforcement@bhec.texas.gov
  • Mail: 1801 Congress Avenue, Suite 7.300, Austin, Texas 78701
• Oregon Board of Licensed Professional Counselors and Therapists: You may file your complaint online here.

Consumer Protection Divisions

• Attorney General of Texas: Visit the Consumer Protection division website for instructions on how to file.
• Oregon Department of Justice: Use the DOJ Consumer Protection link to file a complaint online.